Contact Us – Official Support & Verified Communication Channels
Welcome to the official Contact Us page for 101 lottery (official domain: 96tx.cn). This page is written for Indian users who want a clear, safe, and trustworthy way to reach our teams—without confusion, misinformation, or fraud. The purpose is practical: help you identify real vs fake messages, understand which channels are verified, and know how we handle support requests and complaints in a responsible and professional manner.
A single official image is used on this page to reduce confusion and keep the focus on verified communication.
From the first day, https://96tx.cn was built with a simple belief: an entertainment platform earns trust by being consistent, transparent, and reachable. Our passion is not just building features; it is showing up when users need help, answering clearly, and making safety the default—especially in a world where impersonation and scam messages can look convincing. The team behind 101 lottery treats support as an essential product function, not an afterthought.
We also know that India’s digital ecosystem is fast-moving. Users compare brands based on responsiveness, clarity, and how safely the brand deals with account access, verification, and disputes. That is why this page prioritises: verified channels, anti-fraud checks, complaint handling, and accurate company details. Please read it once and keep it bookmarked for future reference.
Brand mission and what “Contact Us” means at 101 lottery
Our mission is to provide safe entertainment games with clear support pathways and a strong focus on user protection. When we say “Contact Us”, we mean more than a form. We mean: verified communication, fast routing to the correct team, careful handling of personal data, and documentation that helps you make informed decisions.
In India, trust is earned through accountability. We commit to clear language, consistent policies, and a practical “how-to” approach. If you ever feel uncertain about a message that claims to be from us, treat this page as your reference point.
We aim to reduce risk and confusion. That includes educating users about phishing, fake helplines, and “too good to be true” offers. We encourage safe habits such as protecting one-time passwords, reviewing URLs before clicking, and verifying support channels before sharing any account information.
1) Company information (Trust & Transparency)
Company entity details
- Company name
- 101 lottery
- Official domain
- 96tx.cn — this is the official web address used for our public pages, product access, and support references.
- Registered address (India)
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Primary contact location: Connaught Place, New Delhi, India (major city reference).
Map is provided as a location reference for transparency. For security and privacy reasons, access to internal areas is controlled.
- Business license type (if available)
- Digital entertainment services (platform operations). If a user requires additional compliance references for a partnership or audit, please request details through the official emails listed below.
Operational focus and user-first service
Our operations team is structured to reduce delays and prevent misrouting. We separate support categories—account access, safety, technical issues, and policy questions—so that the right specialists respond. This reduces repeated back-and-forth and helps keep records consistent.
We also document every escalation with internal ticket notes. This is important for fairness: you should not have to repeat the full story each time. With your consent, our team uses prior ticket context to speed up resolution while maintaining data security.
Tip for faster help: include your username (not password), device model, and approximate time of the issue, plus screenshots only if requested.
In the Indian market, users value clarity and respectful communication. We follow a formal, polite tone and avoid confusing jargon whenever possible. If you want a response in a simple step-by-step format, mention it in your message and we will adapt our reply.
2) Official contact channels (verified)
Use the channels below to reach the correct team. For your safety, we recommend contacting us using the emails listed here and verifying that the domain spelling matches exactly: 96tx.cn. If you receive a message from a similar-looking domain, treat it as potentially fake.
Emails (recommended for documentation)
- Company email
- [email protected]
- General information
- [email protected]
- Support / Customer Service
- [email protected]
- Recruitment / Careers
- [email protected]
Phone (India format)
Primary helpline: +91 98765 43210
Alternate: +91 91234 56789
Phone support is useful for urgent access issues, but email is best for disputes and documentation.
Verification tip: If someone calls you claiming to be support and pressures you to act immediately, pause and verify. Ask for an official ticket reference and email you first from [email protected]. Scammers rely on urgency.
Ticket center / customer service center
We operate a ticket-based workflow so that your case is tracked and auditable. When you contact us, you may receive an acknowledgment with a ticket ID. Keep that ID and reference it in future replies. If you do not receive an acknowledgment within a reasonable time window, follow up once via email rather than sending multiple messages across multiple channels, as that can slow down routing.
How to send an effective support request
- Write a clear subject line: Example:
Account Access Issue — OTP not received — India - Share safe identifiers only: username, registered email/phone (masked if you prefer), device and browser/app version.
- Describe the issue in sequence: what you did, what you expected, what happened, and when.
- State the impact: can’t log in, payment not reflected, suspicious login alert, etc.
- Request a next step: reset instructions, status update, escalation, or security review.
Our team values respectful communication. If you are angry or stressed, we understand—especially for access issues. Still, clear language helps resolve faster. Our agents are trained to remain calm and professional.
3) Support hours and response expectations
24-hour customer service: We provide 24×7 support to assist in resolving issues, including account access concerns, security alerts, and urgent technical incidents. Email remains the most reliable channel for detailed investigation and resolution records.
- High priority: account compromise suspicion, unauthorized activity, urgent access blocks.
- Standard priority: technical troubleshooting, feature questions, general guidance.
- Policy priority: complaints, moderation and safety reports, escalation requests.
Response times can vary depending on volume, incident severity, and the completeness of your report. We aim to respond quickly, but we also do not shortcut verification steps, because that is how mistakes happen. For example, if a user requests a sensitive change to account details, we may ask additional verification questions to protect the account owner.
If you are following up, please reply to the existing email thread rather than starting a new one. Keeping a single conversation helps preserve context and prevents accidental duplication.
4) Player safety & complaint handling (YMYL-focused)
While 101 lottery is positioned as an entertainment service, we treat user safety as a serious responsibility. Complaints and safety reports are handled with structured steps so that we can investigate fairly and protect users from harm. This includes protection against scams, impersonation, and account takeover attempts.
Risk warning: Our company only provides entertainment games and does not provide services in the areas of gambling, investment, financial management, or guaranteed profit schemes. If anyone claims that “101 lottery” offers investment returns, VIP income, or paid prediction services, treat it as suspicious and report it immediately.
Common complaint categories we handle
- Account access disputes: login failures, verification problems, unexpected lockouts.
- Security incidents: suspicious login alerts, unknown devices, social engineering attempts.
- Transaction visibility questions: missing confirmations, processing delays, reconciliation checks.
- Harassment or abuse reports: unwanted messages, impersonation, threats, or discriminatory content.
- Policy queries: identity verification, responsible use, and account integrity checks.
Our complaint-handling steps
- Acknowledge & assign: we confirm receipt and route your ticket to the right team.
- Collect safe evidence: we may request logs, timestamps, and device details; we will not ask for OTP or passwords.
- Investigate: security and operations evaluate account signals, access history, and system events.
- Resolve & document: we provide a resolution summary and recommended next steps.
- Escalate if needed: complex cases are reviewed by risk control or compliance leads.
If you believe you are dealing with a fraudulent actor, include the suspicious phone number, email address, message screenshots (only if requested), and any URLs they shared. Do not click unknown links. If you already clicked, share what happened and we will advise on immediate safety steps.
5) Developer, security, and compliance teams (E-E-A-T)
Trust is built by people with experience and clear accountability. Our internal structure reflects that. The goal is not to sound impressive; the goal is to ensure that when a user reports something serious, the report reaches professionals who know how to respond responsibly.
Operations team
The operations team manages support workflows, quality checks, and incident routing. Their background includes digital product operations, user communication, and escalation coordination. They ensure that customer care is consistent, respectful, and timely—especially for Indian users who expect clarity and formal communication.
- Ticket triage and escalation
- Policy communication and response templates
- Service health updates and incident notices
Security & risk control experts
Our security specialists focus on protecting accounts and preventing fraud. They review suspicious activity patterns and maintain anti-impersonation guidance. They also work closely with support agents so that security-related tickets are handled with the right verification steps.
- Account protection reviews
- Phishing and impersonation detection
- Risk controls and incident response
Software development team
The engineering team maintains performance, reliability, and secure coding practices. When an issue is reproducible, developers validate it through logs and controlled testing, then ship fixes through a structured release process. This approach reduces the risk of accidental regressions and keeps user-impacting incidents accountable.
We use clear internal documentation, code review, and controlled deployments. For user safety, sensitive account actions are built with validation, auditability, and access controls. This is part of our commitment to professionalism and trust.
Security-first: verification steps protect your account even when you are in a hurry.
Always reachable: support workflows are designed to reduce confusion and improve resolution speed.
If you want to verify that a message is genuine, the safest approach is: do not rely on forwarded screenshots or social posts. Instead, use the official channels listed above and ask for confirmation in writing. A trustworthy brand does not pressure users into unsafe steps.
6) Official social media channels (for updates & awareness)
Social channels can be useful for public notices and general awareness, but they are also commonly impersonated. If you follow our social accounts, please check the handle carefully and compare announcements with updates on our official domain. For privacy and security, do not share sensitive account details in public comments or direct messages.
Listed accounts (verify before engaging)
- X (Twitter): Official updates via site reference
- Facebook: Check official announcements
- YouTube: Product and safety notices
- Telegram/WhatsApp: Use only verified links
Note: The safest place to validate any claim is the official domain 96tx.cn. If a social account sends you an external link, verify it first.
If you see a profile pretending to be us, report it on the platform and send details to [email protected]. This helps reduce harm to other users.
Anti-fraud intent: how to check “real or fake” communication
Fraud prevention is part of modern customer care. A scam message can look professional, use brand names, and copy design patterns. Here are practical checks that help Indian users identify authenticity without needing technical expertise:
Fast authenticity checks (simple)
- Domain check: official references use 96tx.cn. Watch for similar spellings or extra characters.
- Credential rule: we will never ask for your password, OTP, or remote device access.
- Pressure rule: scammers push urgency (“act in 5 minutes”). Genuine support allows verification steps.
- Payment claims: beware of “unlock fee”, “verification fee”, or “VIP income” demands via personal accounts.
- Channel mismatch: if a random number contacts you, ask them to email from [email protected] first.
If you suspect fraud, do this immediately
- Stop the conversation and do not click any new links.
- Take note of the number/email/handle and any URL they shared.
- Contact us via [email protected] with the details.
- Change your password if you shared anything sensitive, and secure your device.
- If you installed an unknown app, remove it and scan your device with trusted security tools.
These steps are not meant to scare you; they are meant to keep you safe. A good brand empowers users with clear guidance, especially when misinformation is common.
7) Important notice (YMYL legal disclaimer)
Disclaimer: 101 lottery provides entertainment games. We do not offer gambling services, investment products, financial management, or any guaranteed earnings program. Any third party claiming otherwise is not authorised. Always verify using official channels listed on this page.
We also encourage responsible use: take breaks, protect your mental well-being, and avoid chasing losses or spending beyond your comfort level. If you feel that entertainment is becoming stressful or disruptive, pause and seek support from trusted friends, family, or professional resources.
For compliance-related questions, partnership verification, or formal notices, please use [email protected] and include your organisation details and purpose. We respond in a documented manner, prioritising security and accuracy.
Privacy reminder: Avoid sending sensitive personal information unless requested and justified. If you must share documents for verification, send only through official channels and follow the instructions provided by support.
Quick actions
If you would like to start a new request, choose one of the options below. These buttons are provided for user convenience and do not request unsafe information.
Closing notes and where to learn more
A reliable “Contact Us” page is not just a formality; it is the backbone of trust. We want Indian users to feel confident that there is a clear route to support, a real team behind the brand, and a consistent anti-fraud stance. If you ever feel uncertain, verify first and proceed calmly—your safety matters more than speed.
Before concluding, here’s a brief introduction to Contact Us (see more about “101 lottery” and “Contact Us” at 101 lottery).
If you reached this page from a forwarded message or an unknown link, we recommend typing the domain directly into your browser: 96tx.cn. This reduces the risk of landing on lookalike sites.
Summary of verified contact details
- Official domain: 96tx.cn
- Support email: [email protected]
- Company email: [email protected]
- General info: [email protected]
- Careers: [email protected]
- India phone: +91 98765 43210
- Registered address reference: Connaught Place, New Delhi, India (see embedded map above)
Thank you for helping us keep the community safer by using verified channels and reporting suspicious activity.